Repairs (RMA)

Frequently asked questions (FAQs)

• Where do I ship my equipment?

  The shipping address and instructions will be included in the RMA confirmation email.

• How can I find out if my product is under warranty?

  When you add any serial number to your RMA request, you will see the warranty status.

• How can I check the current status of my repair or calibration?

  If you created your RMA request using the My RMA application, this is easy. Simply log in to your EXFO account, go to the My RMA application and you will see the status of your RMAs.

  If you haven’t used the RMA application, please contact us to get the status of your RMA

• Can I get an official quote for my planned services?

  For RMA services, the pricing is available in the My RMA application. In addition, the RMA confirmation document that you will receive after your request has been approved is considered an official EXFO quote.